Mastering Expectations: How to Avoid Overpromising and Under-Delivering in Business

Mastering Expectations: How to Avoid Overpromising and Under-Delivering in Business

Let’s face it: we all want to be heroes. We all want to be the one who closes the deal, makes the connection, or solves the problem. But occasionally, we get out in front of our skis by overpromising and underdelivering, which can negatively impact our brand. Believe me, no one forgets someone who left that high and dry. 

Here’s some simple tips to avoid overpromising and under-delivering:

Set realistic expectations: Be honest about what you can deliver within a given timeframe.

Communicate clearly: Keep people informed about progress and potential setbacks. Don’t make people chase you down for info. 

Prioritize effectively: Focus on tasks that align with your capabilities and resources.

Build buffers: When possible, factor in extra time or resources for unexpected challenges.

And if you bite off more than you can chew, here are a few tips to repair your reputation and the relationship. 

Acknowledge mistakes: Accept responsibility for discrepancies between promises and outcomes and express genuine regret for any inconvenience or disappointment. Do this in person, via Zoom, or on a call when possible. 

Make amends: Offer solutions or compensation to affected parties to demonstrate your commitment to making things right.

Commit to improvement: Trust is rebuilt through actions, not words. Implement better processes or communication strategies to show that you’re actively working to prevent similar issues in the future.

And by all means, learn from past experiences. Be honest with yourself and reflect on previous projects to improve future planning and execution.

Spring Clean Your Brand

As the flowers bloom and the birds chirp, it’s not just nature that could use a little refresh—your brand could benefit from some spring cleaning, too. Just as you tidy up your home and declutter your space, it’s important to ensure your online presence is polished and up-to-date.

Clean up your bios. Ensure that they accurately reflect who you are and what you do. Update any outdated information and add any recent achievements or projects you’ve been involved in.

Update your passwords. With online security threats constantly evolving, it’s crucial to maintain strong, unique passwords for all your accounts. Consider using a password manager to help you keep track of them securely.

Audit content. Review and remove any posts that no longer align with your current image or goals. Similarly, untag yourself from any photos or posts that no longer serve your brand or that you’d rather not be associated with.

Purge bots. Pesky bots skew your analytics and detract from the authenticity of your online presence. Use tools provided by the platforms or third-party services to identify and remove these accounts.

Rethink your contacts. Not every person you’re connected to on LinkedIn and other platforms is serving you (and vice versa). If you can’t recall why you’re connected with someone, engage and provide value or delete them. 

Organize photos and videos for future use. Create albums or folders to categorize your content based on themes or relevance. This not only makes it easier for you to find and share content in the future but also ensures a cohesive and consistent visual identity across your platforms.

Delete accounts. Consolidate your online presence can help streamline your efforts and ensure that you’re investing your time and energy into platforms most beneficial for your goals.

By taking these steps to spring-clean your brand, you’ll present a more polished and professional image to the world, ensuring that you’re ready to take advantage of any opportunities that come your way.

Navigating the Transition: Leadership Lessons from the Field to the Boardroom

Transitioning from the sports field to the business arena requires a strategic approach to leadership. While the glory of sports may be fleeting, leveraging your platform to launch a company or charitable organization is a commendable move. Drawing from my extensive experience assisting athletes and coaches in developing both for-profit and nonprofit entities, here are crucial non-marketing pitfalls to avoid, along with key tips for ensuring the success of your venture.

Legal Acumen: A solid understanding of the legal landscape is paramount. While reliable counsel is essential, a basic knowledge of the legal requirements for your for-profit or nonprofit is equally crucial. Ignorance is never a valid defense.

Financial Foundation: Prioritize establishing a robust financial infrastructure. Ensure you can seamlessly manage expenses, compensate staff, facilitate merchandise sales, or handle donations. Financial management should not be a “build as you fly” endeavor.

Ego Management: Overnight success stories often conceal years of hard work. Resist the urge to let ego or fear drive hasty decisions. Embrace a continuous learning mindset, adapt to challenges, and persevere in the face of setbacks.

Leadership Development: Effectively managing a team requires providing a clear vision and strategic plan. Regular open communication and collaboration with your team are essential for execution and refinement. Success rarely occurs on autopilot (or in a silo).

Respectful Relationships: Uphold a two-way street of respect with your staff and vendors. Acknowledge and value their time, money, and boundaries. Leading does not grant license to disregard or compromise their well-being or reputation in any aspect.

Embarking on this journey from the sports realm to the business world is both exciting and challenging. Should you find yourself in need of expert guidance or assistance in navigating the intricacies of leadership transitions, feel free to reach out to me at [email protected]. With a wealth of experience and a passion for igniting success, I’m ready to help you blaze a trail of achievement in your new endeavors. Here’s to your future triumphs on and off the field!

Is Your Brand Draft Ready v2.0

As the NFL Combine and draft loom, the spotlight on aspiring athletes extends beyond the field to their online presence and personal brand. Social media and public relations mishaps can be costly, especially in the era of NIL, where marketing value resets at the professional level.

For this year’s draft prospects, meticulous preparation is crucial.

Before the combine:

  1. Conduct a comprehensive brand audit, addressing online red flags, e.g., unflattering or inappropriate posts, pics, and likes, ensuring social media consistency. Adjust social media setting to better control who can tag you.
  2. Prioritize cybersecurity with updated passwords and adjusted security settings.
  3. Develop critical messages for concise self-introductions, and align bios and images with your refreshed brand narrative. 
  4. Secure domains associated with your likeness and trademark brand elements for legal protection.
  5. Negotiate/renegotiate any current NIL contracts to continue into your pro career. 
  6. Media training is essential for poised interviews, replayed for years. 
  7. Craft a diverse content plan for before, during, and after the draft. Don’t just rely on what’s posted about you.
  8. Plan for communication crises with professional support on standby.

Also, remember that your family plays a crucial role; ensure they understand their behavior reflects on you. And finally, amid the pressure, prioritize self-care – eat well, rest, and cherish moments with loved ones. Good content is rarely created in a negative or anxious state.  

If draft day doesn’t unfold as planned, explore maintaining your brand as a free agent in an additional blog.

These tasks may seem overwhelming, but they are essential to help you maximize your potential as you embark on this pivotal journey into the pros. If you have questions or your current management team cannot assist you with these tasks, contact me at [email protected]. While you may need to pay for these services directly, it should be viewed as a long-term investment in yourself that will extent well beyond your football playing years.

AI and Your Brand: What every athlete needs to know 

In the era of advanced technology and artificial intelligence (AI), athletes must proactively safeguard and enhance their brands. 

Here are key strategies for athletes to protect their brand from AI-related challenges:

  1. Digital Presence Management: Maintain control over your digital presence by regularly updating and curating your online profiles. Ensure that accurate and positive information about your achievements, values, and activities is featured.
  2. Social Media Vigilance: Be cautious about what you share on social media platforms. AI algorithms often analyze social media content, and inappropriate or controversial posts can negatively impact your brand. Regularly review and adjust privacy settings to control access to your personal information.
  3. Engage with AI Ethically: If you collaborate with AI-driven technologies, ensure they align with your values and ethical standards. Be selective about the partnerships you enter into, and thoroughly understand how AI will be used with your brand.
  4. Trademark and Image Rights: Consider trademarking your name, logo, or any distinctive symbols associated with your brand. This legal protection can help prevent unauthorized use of your identity or image.
  5. Monitor Deepfakes and Misinformation: Stay vigilant for deepfake videos or misinformation that could damage your reputation. Monitor online platforms for any misleading content and take swift action to address false claims.
  6. Cybersecurity Awareness: Implement strong cybersecurity practices to protect personal and sensitive information. Regularly update passwords, use two-factor authentication, and stay informed about cybersecurity best practices to prevent hacking or identity theft.
  7. Build Authentic Connections: Foster genuine connections with your audience. Authenticity is a powerful tool against any attempts to manipulate your brand. Engage with your fans, respond to inquiries, and showcase the real person behind the athlete.
  8. Legal Counsel: When in doubt, call an attorney. Legal professionals can help you navigate contracts, protect your intellectual property, and address any AI-related legal challenges.

By proactively managing your digital presence, making informed decisions about AI collaborations, and staying vigilant against potential threats, athletes can maintain and strengthen their brands in the evolving landscape of technology and artificial intelligence.

Content Ideas for Student-Athletes

The holiday break is a perfect time for student-athletes to refocus on building their brand and develop content for use in the coming weeks. For those who struggle with what content to make, here are 10 ideas to get the creative juices flowing.

  1. Training Tips Series: Share short videos or posts with quick tips on improving specific skills, accompanied by explanations to help young athletes understand the principles.
  2. Behind-the-Scenes Content: Provide a glimpse into your daily training routine, nutrition, and recovery methods to humanize your brand and connect with your audience personally.
  3. Motivational Stories: Share your journey, including challenges you’ve overcome and lessons learned. This can inspire other young athletes facing similar obstacles.
  4. Collaborations with Coaches: Feature collaborations with coaches or mentors, offering insights into the coaching process and how it contributes to your development.
  5. Interactive Q&A Sessions: Engage with your audience by hosting Q&A sessions where followers can ask questions about your training, experiences, or any advice you may have.
  6. Nutrition and Wellness Tips: Share simple and healthy recipes and tips on maintaining overall well-being through proper nutrition and recovery strategies.
  7. Community Involvement: Highlight your involvement in community service or local sports events. This can foster a positive image and create a sense of community around your brand.
  8. Highlight Reels: Regularly post short highlight reels showcasing your best moments during games or competitions. This can create excitement and anticipation among your followers.
  9. Academic Success Stories: Showcase your commitment to academics by sharing stories of how you balance sports and studies, emphasizing the importance of education for young athletes.
  10. Fan Engagement Challenges: Create challenges for your followers, such as skill challenges or fitness routines, and encourage them to share their attempts. This builds a sense of community and engagement.

Remember, consistency is critical in building a brand, so whichever content you decide to deploy, aim to regularly produce and share content that aligns with your values and resonates with your target audience.

Finally, developing a content calendar or setting reminders ensures that you can balance posting content with your other commitments.

If you need additional assistance, either with content ideation or creation, contact us.

We’re Hiring

Seeking college Juniors, Seniors, or Graduate students to fill the following Summer internship. To be considered, send your resume to [email protected] by April 30, 2024.

Summer Associate 

The Summer Associate assists the CEO with a variety of marketing tasks for Firestarter and its clients. 

  • Part-time, 20+ hours per week, May 30, 2024 – August 30, 2024
  • Paid, $15 per hour
  • Remote work

Primary Tasks

  • Schedule and assist with meeting follow-up
  • Manage client portals
  • Assist the CEO with day-to-day project management 
  • Ensure projects are delivered on time
  • Compile lists for sponsorship, endorsements, and speaking engagement leads
  • Compile lists for business development leads

Tasks as Needed

  • Strategize and execute printed and digital campaigns 
  • Write/edit printed and digital assets 
  • Design printed and digital assets 
  • Develop original or edit videos
  • Manage Firestarter and client social media platforms
  • Compile data for marketing campaign analysis

Ideal Candidate

  • Junior, Senior, or Graduate-level college student with at least one year of on-the-job experience 
  • Self-motivated, proactive, organized, and able to multitask
  • Experience in digital and social media strategy
  • Strong written and verbal communicator
  • Proficient in Adobe Photoshop and Illustrator 
  • Video editing skills a plus

 

Brand Tips for Entering the Transfer Portal

If you’ve been watching the news, you know that the NCAA transfer portal is one of today’s hottest topics. Over the past several weeks, I’ve been contacted by student-athletes and caregivers asking how athletes can successfully position themselves online and in-person before and after they’ve decided to enter the portal. 

To fully answer that question, I went directly to the source—DI football, basketball, baseball, and volleyball head and assistant coaches—to find out precisely what catches their eye. Below is a synopsis of those conversations. 

Make it Easy

Making sure your social media accounts are easy to identify and contain complete information is the best way to help yourself transfer. Before entering the portal, be sure to update your Twitter and Instagram bios to include:

  • Photo of you (Using the same image from your current program’s website is a huge help) 
  • First and last name
  • Current playing stats
  • Current GPA
  • Phone number (Don’t assume coaches will DM)
  • Link to your highlights 

A Well-Crafted Goodbye

What an athlete says in their farewell letter or post speaks volumes about their character and how they’ll contribute to their next opportunity. In this message, athletes should establish their brand, share their accomplishments, and show respect to their previous program. Most importantly, athletes need to be mindful of spelling and grammar. Don’t go overboard with cool graphics or striking images—what you’re saying matters most. Finally, it’s on the internet, so remember that what you post lasts forever. 

Third-Party Endorsements 

All coaches interviewed agreed that supportive posts from coaches, parents, fans, etc., won’t help you out of the portal. But negative posts about you and negative engagement on your part can hurt you. Before entering the portal, conduct a social media audit to ensure that anything negative you’ve posted or responded to is no longer visible. 

Have a Response Ready 

Eventually, the athlete will have to explain why they’re transferring to coaches, media, etc. Regardless of the reason, athletes should take the time to think through their response. Practicing their statement in front of a supportive audience is also a good idea. Remember, coaches are looking for character and cultural fit as much as they’re looking for athletic ability, so choose your words wisely. 

If you’re a student-athlete or caregiver and have additional questions, feel free to email me directly at [email protected].

A Student-Athlete’s Guide to Selecting a Marketing Agent

After years of debate, collegiate student-athletes are now on the cusp of being able to profit from their name, image, and likeness. With seven states preparing to enact NIL legislation on July 1, 2021, a buzz is growing in the worlds of sports and business that is unlike anything I’ve ever seen. 

With this new era comes an exciting variety of brand growth and revenue-generating opportunities for student-athletes. So too comes potential short- and long-term brand, financial, and legal risks. 

To help illuminate a path, I wanted to provide athletes and their parents or caregivers with a resource to better understand the process of working with a marketing agent or agency. 

What is a marketing agent?

A marketing agent, publicist, or brand manager can be an individual or agency that provides student-athletes with counsel, strategy, and creative support for traditional and digital marketing, public relations, and events efforts—to help them grow, manage, and protect their personal brands.  

What’s the difference between a marketing agent and a sports agent? 

A sports agent or manager promotes an athlete’s career and plays a crucial role in developing and negotiating their playing contract. While a sports agent will occasionally act as a player’s spokesperson or creative lead, developing and deploying the strategy and creative assets to grow a player’s brand and protect their reputation is the marketing agent’s sole function. 

Does a student-athlete need a marketing agent? 

Hiring a marketing agent will depend on what the athlete is trying to accomplish with their personal brand. If the athlete simply wants education or wants to manage their own brand, they should check with their athletic department, as many have created courses to assist with this. 

If the athlete has access to online platforms like Opendorse or INFLCR, they still may benefit from additional marketing and public relations support. If they’re interested in expanding their brand but don’t know where to start or what they need, having an initial consultation with their parents and a marketing professional is a smart first step.

What services does a marketing agent provide? 

A marketing agent or agency, publicist, or brand manager may provide the following services: 

  • General marketing and public relations consultation and education
  • Marketing, public relations, and events strategy
  • Creative services, i.e., writing/editing, photography, videography, web development, graphic design, app development 
  • Media representation, crisis communication, and reputation management services
  • Daily social media strategy and maintenance 
  • Develop, coordinate, and distribute merchandise
  • Event creation and management
  • Small business or nonprofit creation and management

How much does a marketing agent cost? 

The cost for marketing, public relations, and event services varies depending on the project’s labor hours and out-of-pocket costs. Hourly rates will vary depending on the vendor but can range from $15 to more than $300 per hour. Some agents or agencies require a monthly retainer rather than providing an hourly or per-project rate. 

Before signing any contract, be sure you fully understand how and when a marketing agent will bill you. Once you enter into a contract, you’re financially responsible for any work conducted on your behalf by a marketing agency, agent, publicist, or brand manager. 

Can a student-athlete enter into a contract with a marketing agent without parental consent? 

Laws vary from state to state, but in an overwhelming majority, persons under 18 cannot enter into a contract with anyone without parental consent. When in doubt, contact an attorney or your athletic department’s compliance officer. 

Can a marketing agent provide a student-athlete with a financial advance? 

Federal and some state laws prohibit marketing agents from providing student-athletes with a financial advance. 

What NIL activity does a student-athlete have to report to their athletic department? 

What needs to be reported, when it needs to be reported, and to whom will vary. If unsure, consult with your athletic department’s compliance officer. 

How much money could a student-athlete potentially earn? 

No marketing or public relations professional has a crystal ball to foretell the future. While there’s information and tools available to help professionals make estimates regarding how much a marketing or public relations initiative may yield, nothing in a free market system is ever guaranteed. 

What should a student-athlete expect from their marketing agent?

A marketing agent’s roles and responsibilities to you as a client will depend on your project specifications. When entering into a contract, be sure that you’re clear on what they should be doing for you and what you can expect from them, i.e., how often they communicate with you, what deliverables they’ll provide, deadlines, costs, expected outcomes, etc. 

To maintain a healthy and productive working relationship, athletes and their parents or caregivers should be open and transparent with their marketing agent. Be involved, responsive, and proactive. After all, it’s your brand. 

We’re here to help! Feel free to contact me anytime if you have questions or are seeking assistance with your #athletebrand. 

4 Tips for Student-Athletes to Grow Their Brand

With comprehensive, division-wide guidance regarding name, image, and likeness (NIL) likely still months away, many student-athletes are left wondering what they can do to prep their brand for whatever lies ahead. 

Here are four simple ways to prep your brand for future monetization, the job market, or both. 

Clean it up: One way student-athletes get themselves into digital hot water is by failing to clean up their unflattering social media posts. Take a quiet Sunday afternoon to remove any unflattering or distasteful posts or images. Apps like TweetDelete do all the heavy lifting for you. Remember, if you leave it, you mean it. 

Have a brand plan: As an athlete, when have you ever started a game or match without a game plan? Never! Creating a brand strategy is challenging but an essential element to overall brand success. What’s your end goal? Who’s your audience? How do you plan to reach them? What do you plan to say? These are all critical questions you should answer if you want to achieve long-term brand success. 

Ramp up engagement: When it comes to engagement, make sure you’re always following the two Cs: consistency and community. As active student-athletes, I realize that consistently posting content isn’t top of mind. But if you want to monetize, it a must-do. Additionally, don’t post and roll out. Stick around and like, share, and comment on other people’s content. Being a good community member helps your visibility, too. 

Show us what else you’ve got: It’s easy to post pics from games, practices, and marketing department photoshoots, but that’s not all there is to know about you. What about your classes, hobbies, volunteer activities, and time with family and friends? A crucial piece of brand monetization is connecting with multiple audiences, so be sure to create content that shows all of your passions or activities — allowing you to engage followers who might not even be interested in your sport. 

Just like learning a new position or skill, brand acceleration doesn’t happen overnight. Student-athletes interested in growing their brand should use this time while we wait for NIL to get themselves into good brand-building habits.